1. Overview
At Thryve Research, we are committed to providing quality research materials and reliable customer service. Due to the sensitive nature of laboratory research products, all sales are considered final once shipped, except as otherwise stated in this policy or required by applicable law.
Our products are intended exclusively for qualified laboratory research and are not for human or animal consumption or administration.
2. Order Cancellations
Customers may request to cancel an order before it has been shipped by contacting thryveresearchsupport@gmail.com.
Orders successfully canceled before shipment will receive a full refund to the original payment method. Once an order has shipped, cancellations are no longer accepted except where required by applicable law.
3. Returns and Exchanges
To maintain product integrity, quality, and proper handling standards, Thryve Research does not accept returns or exchanges of research materials once they have been shipped.
This policy applies to both opened and unopened products. We cannot verify the storage conditions, handling, or integrity of materials after they leave our possession.
Returns for change of mind, accidental purchases, or unwanted products are not accepted after shipment.
Exceptions may be made for damaged, defective, incorrect, or missing products, as described below, or where required by applicable law.
No restocking fees apply to approved refund claims.
4. Damaged, Defective, or Incorrect Orders
If an order arrives damaged, defective, incomplete, or incorrect, customers are encouraged to contact our support team within seven (7) days of delivery.
Please provide the order number, a description of the issue, and photographs of the affected products or packaging when available.
After reviewing the claim, Thryve Research will provide an appropriate resolution, which may include a replacement or refund.
If a return is necessary because of an error on our part, Thryve Research will provide return instructions and cover the applicable return shipping costs.
The seven-day reporting period does not limit any rights or remedies available under applicable law.
5. Human or Animal Use Cancellation Policy
Thryve Research strictly prohibits the purchase of products intended for human or animal consumption or administration.
If an order is determined or reasonably suspected to be intended for injection, ingestion, clinical treatment, self-experimentation, or other prohibited purposes, Thryve Research reserves the right to refuse or cancel the order.
We may request additional information to verify purchaser qualifications and legitimate research purposes before fulfillment.
Orders canceled before shipment for prohibited intended use will receive a full refund. Such cancellations will be handled in accordance with applicable law and our research-use compliance requirements.
6. Out-of-Stock or Unfulfilled Orders
If a product becomes unavailable or an order cannot be fulfilled, Thryve Research will notify the customer and provide applicable cancellation, delay-consent, or refund options.
If an order is canceled because we cannot fulfill it, a full refund will be issued in accordance with applicable laws and processing requirements.
7. Refund Processing
Approved refunds will generally be processed within five (5) business days of approval, or sooner where required by law.
Refunds will be issued to the original payment method whenever possible. The time required for funds to appear in the customer's account may vary depending on the payment processor and financial institution.
Any legally required refunds will be issued within the applicable statutory deadlines.
8. Contact Information
For order cancellations, refund requests, or questions regarding this policy, please contact:
Thryve Research LLC
DBA: Thryve Research
Website: https://thryve.now/
Please include your order number and relevant details so our support team can assist you.
9. Policy Updates
Thryve Research reserves the right to update this Refund & Returns Policy to reflect changes in business operations or applicable legal requirements.
Any revisions will be published on our website with an updated effective date. Changes will remain subject to applicable laws and existing customer rights.