1. Order Processing

Thryve Research processes orders within 1–2 business days, subject to product availability, payment verification, and applicable purchasing restrictions.

Orders placed on weekends or recognized holidays will begin processing on the following business day. Orders requiring additional purchaser verification may experience processing delays.

2. Shipping Locations

Thryve Research ships throughout the United States, including all 50 states. We do not currently offer international shipping.

Shipping availability is subject to applicable federal, state, and local laws, as well as product-specific restrictions. We reserve the right to decline orders to locations where the requested materials cannot lawfully be sold or shipped.

3. Shipping Methods and Delivery Times

Thryve Research ships orders through USPS and UPS. We offer the following shipping options:

• Standard Shipping: $7.00 — Estimated delivery within 3–5 business days.
• Expedited Shipping: $15.00 — Estimated delivery within 1–2 business days.

Delivery estimates begin once an order has been processed and shipped. Our standard processing time of 1–2 business days is separate from the estimated shipping time.

Delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or other circumstances beyond our control.

4. Shipping Charges

Shipping costs are calculated according to the selected shipping method and displayed during checkout.

Standard shipping is $7.00, and expedited shipping is $15.00. Customers may select their preferred available shipping option before completing their purchase.

5. Order Tracking

Once an order has shipped, tracking information will be provided using the contact information associated with the customer's purchase.

Customers may use this information to monitor shipment progress and estimated delivery dates.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. Address changes may be requested before shipment but cannot be guaranteed once an order has been processed or transferred to the carrier.

Additional shipping expenses resulting from incorrect address information will be handled according to the circumstances and applicable law.

7. Shipping Delays

Although we strive to fulfill all orders promptly, shipping delays may occasionally occur.

If an order cannot be shipped within the stated timeframe, Thryve Research will notify the customer and provide applicable delay information, cancellation options, or refunds as required by law.

8. Lost or Damaged Shipments

If an order arrives damaged, incomplete, or incorrect, or a shipment appears to be lost, customers should contact our support team at thryveresearchsupport@gmail.com.

Please include the order number and a description of the issue. Photographs of damaged products or packaging may be requested to assist with the investigation.

Thryve Research will review the circumstances and provide an appropriate resolution, including replacement or refund where applicable.

9. Research-Use Restrictions

All products sold by Thryve Research are intended exclusively for qualified laboratory research and are not for human or animal consumption or administration.

Thryve Research reserves the right to refuse or cancel shipments that violate applicable research-use restrictions, purchaser eligibility requirements, or laws.

10. Contact Information

For shipping questions, tracking assistance, or order concerns, please contact:

Thryve Research LLC

DBA: Thryve Research

Website: https://thryve.now/